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(866) 260-2121

Lasting Fastening

Return & Exchange Policy

30-Day No Hassle Returns*

Customer satisfaction is our top priority! We want our customers to have a worry-free relationship with us. That’s why we offer a simple, no-hassle return policy. If you are not satisfied with your purchase, you may return or exchange all new, unused, and resalable items in their original packaging within 30 days of delivery for a full refund.

If your return request is due to product defect or damage, we will replace the product in full.

Please contact us or call 1-866-260-2121 to request a Return Merchandise Authorization (RMA) number for processing. No credit will be given without a Return Merchandise Authorization (RMA) number.

If our products do not meet your expectations we really want to know about it. Please call us at 1-866-260-2121 or contact us.

*No Hassle Return policy applies to retail customers only, not applicable to bulk orders.

No Restocking Fee

Most companies charge a 15% or more restocking fee. We want to make it easy for you to do business with us even if you have changed your mind or would like to exchange products. We only ask that the products returned be in new, unused, and resalable condition in their original packaging. No Restocking Fee policy applies to retail customers only, not applicable to bulk orders from contractors.

Delivery Inspection for Bulk Orders

We will assume that once product(s) leave our warehouse, the packaging and its internal contents will be received complete, undamaged, and in working order just as the way it left our warehouse. Although most deliveries are signed for without damages or problems, for your protection, we ask that you please inspect your packages.

CALL US! – Within 3 business days to report any damage or problems with your delivery at 1-866-260-2121.

We will assist customers should any claim may arise from freight related handling and delivery. However, once deliveries are accepted and signed for, the customers assume complete responsibility for the deliveries. Please make sure your delivery is complete, undamaged, and/or noted on the packing slip—before signing for the delivery. Contact us within 3 business days if problems arise.

Standard deliveries that are left without signatures follow the same guidelines: Please call us at 1-866-260-2121, within 3 business days to report any damage or problems with your shipment. We will work with you to find the best solution.

If you have any questions, please contact us at info@columbiafasteners.com or call us at 1-866-260-2121.