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(866) 260-2121

Lasting Fastening

Columbia Fasteners Frequently Asked Questions and Answers

Answers to customers’ most frequently asked questions:

Purchasing Process

Shipping & Delivery Information

Security & Privacy

What forms of payment are accepted for online purchases? What shipping options are available? Is the credit card information I submit secure?
How can I check the status of an online order? When are orders shipped? What is Columbia Fasteners’ privacy policy?
How do I change or cancel my online order? What is Columbia Fasteners’ return policy?
Do you process international order?

Purchasing Process

What forms of payment are accepted for online purchases?

We accept Visa, MasterCard and American Express credit cards and PayPal.

How can I check the status of my online order?

We’ll send a confirmation with tracking information to your email address once your order has been shipped. Whether you placed your order over the Internet or by phone, you can always contact customer service by calling 1.866.260.2121 or email us at info@columbiafasteners.com.

How do I change or cancel my online order?

The fastest method to make a change or cancel your order is to contact customer service at 1.866.260.2121 between 8:00 AM and 5:00 PM Pacific Standard Time. Time permitting, you can also email info@columbiafasteners.com or fax to 1.866.260.2121.

Shipping & Delivery Information

What shipping options are available?

Orders are usually shipped via USPS, FedEx, and other major carriers.

When are orders shipped?

In-stock items will ship the same day or within the next 2 business day if received before 2 PM.

Rush, expedited service is also available for next day delivery service.

How are delivery charges calculated?

Free shipping is for orders above a certain amount (see our current promotion), after discounts and promotions.

Does Columbia Fasteners ship to destinations outside the U.S.?

We primarily ship within the U.S. Special handling and processing will be quoted for shipments outside the U.S.

What is Columbia Fasteners’ return policy?

Web orders may be returned within 14 days of delivery. If you are not satisfied with your purchase, you may return or exchange all new, unused, and resalable items in their original packaging within 14 days of delivery for a full refund. Please call to obtain an RMA number at 1.866.260.2121. No credit will be given without a Return Merchandise Authorization (RMA) number. All credits are subject to inspection of returned goods.

Do you process international orders?

International customers may inquire about orders by contact us at info@columbiafasteners.com or calling at 1-866-260-2121. International orders may not be placed online at this time.

Security & Privacy

Is my payment information secure?

Yes. Your payment information will be processed in accordance with secure online payment processing standards.

What is Columbia Fasteners’ privacy policy?

Columbia Fasteners acknowledges that you are submitting information to us in the context of an inquiry regarding our products and/or services. We respect your privacy and assure you that the information entered here is for Columbia Fasteners’ internal uses only. Under no circumstances will your information be sold or exchanged with any third party for the purpose of marketing; we may, however, share such information with an affiliated dealer in your area in order to better serve you and expedite your inquiry.